Our response to the Francis Report

You may have read recently about an investigation into complaints and poor treatment of patients who attended a hospital in Mid Staffordshire.  The report is called the Francis report.

Robert Francis QC, Chairman of the inquiry, made a number of recommendations in his report.  In particular he recommended the NHS develop a culture where patients are central to how the service is developed and delivered.

So here’s what we have to say….

“CWP CAMHS is committed to making sure that children, young people and their parents or carers are at the heart of everything we do. We have been highly commended for our work to involve service users through our award winning ‘Next Step’ project, and we set the highest standards of care and professionalism for all of our staff.  We have a robust complaints procedure and Patient Advice and Liaison service to support service users who wish to make complaints and regularly seek feedback through involvement forums, outcome measures and satisfaction and experience surveys’.

And there’s more….

“The most recent survey of people who used our inpatient services provided positive feedback about the quality of service we provide. More than 80% of people rated the quality of care at CWP as ‘good’ or ‘excellent’ and 92% felt they had been treated with compassion, dignity and respect by the professionals they met. The Trust also received one of the best scores for overall care within the last 12 months compared to all other community mental health Trusts in the 2012”.

However we take the recommendations of the Francis report very seriously and will continue look at our own practice to see how we can ensure our services are of the highest quality, are safe, compassionate, effective and patient centred.

Keep an eye on the website for information about how to become involved and what’s new.  Also there will be various ‘survey monkey’ surveys to gather feedback from you regarding a variety of topics.

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